Privacy Policy

1. Scope and contact

Sponsor Command LLC provides software for event organizers to manage sponsors, agreements, tasks, deliverables, vendors, payments, communications and reports. This policy explains how we handle information in Sponsor Command and its enabled integrations.

For privacy questions or requests, contact j.dial@pioneerrodeo.com or write to Sponsor Command LLC, 6340 Tenderfoot Dr, Colorado Springs, CO 80923.

An event organizer determines the information it adds to its workspace and the messages it sends. If an organizer entered information about you, you can contact that organizer directly or contact us for assistance identifying the appropriate request route. Our handling of information on an organizer’s behalf is also subject to our agreement with that organizer.

2. Information we handle

• Account information: name, email, sign-in records, organization and event details, team membership, roles and subscription status.
• Workspace information: sponsor and vendor names, business contacts, logos, uploaded files, agreements, notes and conversation history, tasks, deliverables, sponsorship values, payment records and reports entered or uploaded by users.
• Billing information: subscription, customer and transaction identifiers, plan, payment status and related billing records. Our payment provider processes payment credentials; Sponsor Command does not require users to enter payment-card numbers into sponsor notes or file uploads.
• Communications information: message content, recipients, send and delivery history, detected opens or clicks when tracking is enabled, bounces, complaints, unsubscribe choices and permission records. Detected activity may come from privacy tools or automated scanners and does not prove a person read a message.
• Integration information: data authorized through a connected service, as described below for QuickBooks Online.
• Technical and support information: authentication and security events, application activity and error records, device/browser and network information processed by our service providers, and information supplied in support requests.

Do not upload passwords, payment-card details, government identification numbers, health records or other sensitive information that is unnecessary to manage your sponsorship operations.

3. Why we use information

We use information to provide and secure the service, manage accounts and subscriptions, organize customer workspaces, fulfill user-directed tasks and communications, operate enabled integrations, troubleshoot problems, prevent misuse, respond to requests and meet applicable legal obligations.

We do not sell customer workspace or QuickBooks data. We do not use that data to train general-purpose AI models. If a feature later requires a materially different use or disclosure, we will provide an appropriate notice and obtain permission where required before that use begins.

4. QuickBooks Online

Connecting QuickBooks Online is optional and requires an authorized account owner to approve access through Intuit. Sponsor Command receives authorization tokens; users do not give Sponsor Command their Intuit password.

The initial integration retrieves company identification, customer records used for sponsor matching, and selected invoices with balances and directly linked payment details. Customer searches can retrieve records before a user selects a match. Saved matches and invoice snapshots support the organizer’s review and reconciliation work.

The initial release reads accounting data. It does not create, send or modify QuickBooks invoices, customers or payments, and it does not automatically change Sponsor Command’s manually recorded payment totals. The Intuit Accounting permission is broader than these initial read-only features; the operations implemented by Sponsor Command remain limited to the features described here.

The account owner controls the connection and the sponsor/invoice matches. Within the application, QuickBooks snapshots are available to that account owner; ordinary event team members and unrelated customer accounts cannot access them through the integration. Authorized infrastructure administrators and service providers may process information as necessary to operate, secure and support the service.

You can disconnect in Sponsor Command Settings and revoke access through Intuit. Disconnecting within Sponsor Command removes its stored authorization tokens and attempts to revoke Intuit access. If revocation fails, follow the displayed instructions to remove the connection in QuickBooks. Disconnecting does not automatically erase previously saved matches or snapshots. Use the unlink controls or contact us about deletion. Unlinking does not delete or change records held in QuickBooks.

5. Sharing and service providers

Information is available to the people a workspace owner authorizes, according to their roles and the feature’s access rules. When a user sends a message, assigns work or shares an export, the selected recipients receive the corresponding information.

We use service providers for hosting, database storage, authentication, billing and email delivery. The reviewed implementation uses Vercel, Supabase, Stripe and Resend for these functions. Intuit handles QuickBooks authorization and accounting services. These providers process information needed for their services under the applicable arrangements and policies. Connected services may handle information under their own privacy terms.

We may disclose information when required by applicable law, to address security threats or fraud, or to protect legal rights. Any proposed business transfer involving personal information must be assessed for applicable notice, contractual and legal requirements.

6. Hosting, security and retention

The application currently runs in the United States and its primary database is in Canada. Our providers may process supporting service data in other locations according to their arrangements. This is not a promise that every copy, log or provider operation is confined to those two countries.

We use access controls and technical safeguards appropriate to the service, including encrypted storage of QuickBooks authorization tokens and separation of customer access. No system can guarantee absolute security.

We retain information for the purposes described in this policy, considering account activity, the need to provide or restore service, security investigations, billing and recordkeeping obligations, and applicable law. Archiving a sponsor, deleting a visible record, canceling a subscription and disconnecting an integration have different effects. Archived records and certain recoverable deleted records remain stored. Security/audit records and provider backups may be retained separately.

Contact us to request account closure or deletion of personal information. We will verify the requester’s identity and authority, explain any applicable exceptions, and respond according to applicable law. A deletion request concerning an organizer’s workspace may require that organizer’s involvement. Deleting information in Sponsor Command does not necessarily delete copies already delivered to recipients, exported by users or retained independently by connected services.

7. Your choices

You can review and update information available to you in the application, control authorized team access, download supported exports, and disconnect optional integrations. The workspace JSON backup lists uploaded files; file contents must be downloaded separately. Do not assume that any one export includes every integration record.

Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of personal information or to object to certain uses. Contact us to exercise a right or raise a concern. We will not unlawfully discriminate against you for exercising a privacy right.

Use unsubscribe links for optional promotional email. Necessary account, billing, security and requested task messages may continue while you use the service. Essential cookies or similar session mechanisms support authentication and application operation. Blocking them may prevent sign-in or other functions.

Sponsor Command is intended for adult business users and is not directed to children under 13. Contact us if you believe a child has provided personal information through the service.

8. Changes

We will identify the effective date of this policy and give appropriate notice of material changes. Where required, we will obtain consent before applying a new use of information.